Refund Policy
Thank you for shopping with us at BSK PARTY SHOP. We strive to provide you with high-quality products and exceptional service. However, we understand that there may be instances where you need to return or exchange your items. Please read our refund policy below for all the details.
1. General Return Guidelines
We accept returns or exchanges within 30 days of purchase for most items, provided they are in unused and original condition with all packaging intact. Some items may be excluded from this policy, including:
- Personalized or custom-made products
- Party decorations that have been opened or used
- Perishable goods such as food or party favors
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact us at [email/phone number] with your order number and details of the item you wish to return.
- Our customer service team will review your request and provide you with a return authorization.
- Return the item(s) in their original, unused condition, along with proof of purchase (receipt or order confirmation).
- Once received, we will process your return or exchange.
3. Refund Processing
Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. Please note that we cannot refund any shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect item received).
4. Damaged or Incorrect Items
If you receive an item that is damaged or not as described, please contact us within 7 days of receiving your order. We will resolve the issue by offering a replacement or full refund, including shipping costs for the return.
5. Exchanges
We offer exchanges for items of equal value. If you wish to exchange an item, please contact us with the details of your original order and the item you would like to exchange it for. You will be responsible for any shipping fees associated with the exchange.
6. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Sale or clearance items
- Items purchased during promotions or special offers (unless otherwise stated)
7. Contact Information
If you have any questions or need further assistance with a return or exchange, please reach out to us at:
Phone: 9964786693
Address: JP Nagar, Bangalore
We appreciate your understanding and are here to help make your shopping experience as smooth as possible.